Data We Collect
When you register for or use turbo78 services, we collect several types of information to ensure the service runs smoothly and securely.
- Account information — name, email address, phone number, and identity data required for verification.
- Device and browser data — device type, operating system, browser version, and IP address used when accessing the platform.
- Local payment information — payment methods used such as GoPay, OVO, Dana, or bank transfers in Rupiah (IDR), without storing your digital wallet PIN or password.
- Cookies and session data — session tracking data to maintain login security and navigation experience.
- Usage data — pages visited, access times, and in-platform interactions for service improvement purposes.
How Your Data Is Used
turbo78 uses collected data solely for service operational needs and to improve the user experience.
Account data is used to verify identity, process deposit and withdrawal transactions, and send important notifications related to your account.
Usage data is analyzed in aggregate to understand user needs and improve platform features, including the interface and mobile accessibility.
We do not sell, rent, or trade your personal data to third parties for commercial purposes without your explicit consent.
Cookies and Tracking Technologies
turbo78 uses cookies to keep your login session active and to enhance account security while you browse our platform.
Cookies are also used to remember user preferences such as language and display settings, making each visit feel more personalized and comfortable.
You can manage your cookie preferences through your browser settings at any time. Please note, however, that disabling certain cookies may affect login functionality and session security.
We do not use third-party cookies for advertising purposes unrelated to turbo78 services.
Data Storage and Security
All collected personal data is stored on servers protected with industry-standard SSL encryption to prevent unauthorized access.
turbo78 applies multi-layered security procedures including optional two-factor authentication (2FA) and real-time account activity monitoring to detect potential threats.
Payment data is processed through certified gateways and is not stored in full on our servers — only transaction references are retained for audit purposes.
That said, no security system is perfect. We encourage users to keep their passwords confidential and to contact support immediately if they suspect any unusual activity on their account.
Sharing Data with Third Parties
turbo78 may share your data with trusted third parties under limited circumstances, such as local payment service providers that help process your IDR transactions.
We may also disclose information when required by applicable law or in response to a formal request from a competent authority.
All third-party partners working with us are required to comply with data security and confidentiality standards equivalent to our own policy.
User Rights Over Personal Data
As a turbo78 user, you have the full right to access, update, or request the deletion of any personal data we hold about you.
To submit a data access or deletion request, please contact our support team by email at [email protected], including relevant account information for verification purposes.
Deletion requests will be processed within a reasonable timeframe, taking into account any applicable legal data retention obligations that may apply.
You also have the right to withdraw your consent for the use of your data for marketing purposes at any time, without affecting the normal operation of your main account services.
Policy Changes and How to Contact Us
turbo78 reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, or applicable regulations.
Any updates will be published on this page. We recommend that you review this policy periodically to stay informed about how your data is managed.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the turbo78 customer service team is ready to help. Contact us by email at [email protected]. You can also visit the page FAQ for quick answers to common questions.